Your wiki doesn’t suck. Your wiki entry points suck.The Symptoms of a Wiki that SucksNov 25, 2024Nov 25, 2024
Is your Jira Cloud Ticket Hierarchy helping you?I have seen some messy Jira Cloud instances… like really messy. It is rare to get the opportunity to set up Jira from scratch, but I had…Nov 15, 2024Nov 15, 2024
How does collecting customer feedback and data help Products get built faster?This is a continuation of a series of Articles I am writing about helping Customer Support teams kick their product teams in the ass a…Oct 25, 2023Oct 25, 2023
How Should we Share the Customer Feedback and Trends To The Product Team?This is a continuation of a series of Articles I am writing about helping Customer Support teams kick their product teams in the ass a…Oct 25, 2023Oct 25, 2023
How can we collect information for the Product Team, without blowing up our Support Teams?This is a continuation of my previous article, where I talked through a fairly common problem: “Do Product Managers and Engineers Even Care…Oct 25, 2023Oct 25, 2023
Do Product Managers and Engineers Even Care What Support Teams are Hearing from Customers?Of course they do, but some times they need a kick in the ass.Oct 25, 2023Oct 25, 2023
Bulk adding Shopify Products to Sales ChannelsIf you’re just here for the code, here you go:Mar 30, 20211Mar 30, 20211
How to hide from recruitersI worked for a recruiter, here’s what recruiters don’t really want you to ever do when you have a job.Jan 4, 2019Jan 4, 2019
What the hell is a Bitcoin?Bitcoin is a digital currency, but what the hell does that mean?Jan 4, 2019Jan 4, 2019