Matt Bernier – Medium

Matt Bernier

Matt Bernier

Is your Jira Cloud Ticket Hierarchy helping you?

I have seen some messy Jira Cloud instances… like really messy. It is rare to get the opportunity to set up Jira from scratch, but I had…

5d ago

Is your Jira Cloud Ticket Hierarchy helping you?

5d ago

Matt Bernier

How does collecting customer feedback and data help Products get built faster?

This is a continuation of a series of Articles I am writing about helping Customer Support teams kick their product teams in the ass a…

Oct 25, 2023

Oct 25, 2023

Matt Bernier

How Should we Share the Customer Feedback and Trends To The Product Team?

This is a continuation of a series of Articles I am writing about helping Customer Support teams kick their product teams in the ass a…

Oct 25, 2023

Oct 25, 2023

Matt Bernier

How can we collect information for the Product Team, without blowing up our Support Teams?

This is a continuation of my previous article, where I talked through a fairly common problem: “Do Product Managers and Engineers Even Care…

Oct 25, 2023

Oct 25, 2023

Matt Bernier

Do Product Managers and Engineers Even Care What Support Teams are Hearing from Customers?

Of course they do, but some times they need a kick in the ass.

Oct 25, 2023

Oct 25, 2023

Matt Bernier

Bulk adding Shopify Products to Sales Channels

If you’re just here for the code, here you go:

Mar 30, 2021

Bulk adding Shopify Products to Sales Channels

Mar 30, 2021

Matt Bernier

How to hide from recruiters

I worked for a recruiter, here’s what recruiters don’t really want you to ever do when you have a job.

Jan 4, 2019

How to hide from recruiters

Jan 4, 2019

Matt Bernier

What the hell is a Bitcoin?

Bitcoin is a digital currency, but what the hell does that mean?

Jan 4, 2019

Jan 4, 2019

Matt Bernier

Double Your Development Velocity without Growing Your Team

You can help your team be happy while optimizing for the overall impact on the business by choosing the right things to work on, using…

Jan 3, 2019

Double Your Development Velocity without Growing Your Team

Jan 3, 2019

Matt Bernier

Matt Bernier

Husband, father, Product Manager, Woodworker, Dropshipper, Cook, & Gardener. My articles are mine, don't steal 'em. Leave things a better than you find them.

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